Download Cruise Operations Management (The Management of Hospitality by Philip Gibson PDF

By Philip Gibson

Cruise Operations administration presents a entire and contextualised evaluation of hospitality companies for the cruise undefined. in addition to offering a historical past to the cruise undefined, it additionally appears deeper into the administration concerns delivering a realistic consultant for either scholars and pros alike. A common and functional advisor it discusses concerns such as:?· The historical past and photo of cruising?· how you can layout a cruise and itinerary planning?· Roles and tasks on a cruise ship?· customer support platforms and passenger profiles?· dealing with food and drinks operations onboard?· future health, security and safety Cruise Operations administration provides more than a few contextualised proof illustrated through a couple of case stories that inspire the reader to envision the customarily complicated conditions that encompass difficulties or occasions linked to cruise operations. The case stories are modern and are created from first hand examine with a few overseas cruise businesses delivering a true international perception into this undefined. every one case research is via questions which are meant to light up concerns and stimulate discussion.The constitution of the ebook is designed so the reader can both construct wisdom cumulatively for an in-depth wisdom of managerial practices and systems onboard a cruise send, or they could 'dip in' and utilize particular fabric and case stories to be used inside of a extra commonplace hospitality or tourism studying context. * finished assessment of hospitality companies and operations written in particular for the cruise undefined* makes use of modern examples to demonstrate the original elements of this offering a transparent knowing of handling operations onboard * versatile layout allows readers to construct wisdom cumulatively or leap in and utilize particular fabric inside a hospitality or tourism studying context

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Extra resources for Cruise Operations Management (The Management of Hospitality and Tourism Enterprises)

Sample text

By moving away from traditional dining arrangements that offered two sittings at dinner supplemented by open sitting at breakfast and lunch in large dining rooms, these companies were able to change the formula and attract clients who wanted more flexibility. Most large cruise ships operate at least two large 500-plusseat restaurants that sit to either side of a galley with a double-ended servery or hotplate. ) This arrangement facilitates the service of large numbers of people at dinner without the creation of lines at the door.

While bar service is an option, tea and coffee are more likely to be consumed. Ships often develop a range of lounges according to the needs of passengers. These areas might include a library, a card or bridge room, a writing room, an observation lounge, or general lounges. These areas can be used for quizzes and competitions, wine tastings, and small group meetings. 4) can also be used for a range of activities including art auctions, competitions, karaoke, dance classes, fashion shows, and other entertainment.

Some cruise companies sell penthouse suites on board their vessels, and these tend to be the largest, most luxurious, and most expensive options (Mancini, 2000). Although cabin sizes can vary from just under 11 square meters (120 square feet) to over 85 square metres (900 square feet), the norm tends to be approximately 18 to 23 square meters (200 to 250 square feet). Even a cabin of approximately 14 square meters (150 square feet) is likely to have four beds configured as lower and upper berths.

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