Download Cruise Business Development: Safety, Product Design and by Alexis Papathanassis PDF

By Alexis Papathanassis

This publication addresses innovation administration and product improvement within the cruise tourism undefined. It explains how event administration has advanced from a strictly company-level, product- or service-focused tactical job to an industry-wide strategic problem, and analyses the position of intangible reputational features of cruise reports, in addition to peripheral parts and stakeholders, as more and more very important components for purchaser acquisition and retention. security and probability concerns are a important subject matter, in addition to the cruise sector’s environmental and socio-economic affects. finally, the booklet considers the expanding measurement of cruise vessels and the accompanying standardisation of amenities and itineraries, together with the hybridisation of cruise passengers in reference to increasing the aggressive barriers and depth of festival within the cruise area. The publication ways those concerns as greater than an insignificant public kin crusade, recognising the truth that they've got due to the fact turn into the very essence of strategic cruise company development.

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Cruise Business Development: Safety, Product Design and Human Capital

This publication addresses innovation administration and product improvement within the cruise tourism undefined. It explains how event administration has developed from a strictly company-level, product- or service-focused tactical job to an industry-wide strategic problem, and analyses the position of intangible reputational elements of cruise reviews, in addition to peripheral elements and stakeholders, as more and more vital elements for purchaser acquisition and retention.

Additional info for Cruise Business Development: Safety, Product Design and Human Capital

Sample text

Intellectualising’ a threatening situation represents a self-detachment approach, aimed at removing negative feelings and emotions from the situation (Bennet 2012). Intellectualising a negative event is not necessarily problematic, unless it becomes a dominant character trait (Auchincloss and Samberg 2012). 4 It could be asserted that this type of reaction is related to ‘attribution specificity’ and ‘past events comparison’ during the primary appraisal phase. In other words, sufficient information and indirect experiences related to similar events may enable a more detached interpretation of the causes potentially leading to the existing situation.

1 Theft The second area of crime is theft. The cruise industry distinguishes between two categories: theft less than $10,000 and theft more than $10,000. The majority of incidents involve jewelry or cash found missing from the passenger’s cabin and in some cases missing from the room safe. As a rule, thefts less than $10,000 are not prosecuted and they are not required to be publicly reported by the CVSSA. S. 5. S. S. 27. The data for 2007–2008 and 2011 was quite different than that reported for 2003–2005.

Given the standardisation and formalism of emergency measures and procedures, designed to cover a number of incident scenarios, the probability of irrelevance for the specifics of an actual situation is not to be underestimated; especially if they impose restrictions to passenger freedom. Apart from reducing actual risks and corporate liability, safety regulations and emergency procedures have a downside as well. Thus, their effectiveness is not dependent on risk probability reduction alone, but needs to be assessed on the basis of the situation at hand.

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